SEWAGE TREATMENT
Warranty form for Tricel Novo
OVERVIEW
Find below the online warranty form for Tricel Novo Plants and its downloadable pdf version to register your product with us and validate your warranty form.
Once the wastewater treatment solution is installed, you have 10 days to register your product to confirm the warranty.
Commissioning your wastewater treatment plant: commissioning should be done by a competent person while following our manual. Contact us to find out who your local recommended installer is.
If you have any questions, feel free to call us
Product Registration – Tricel Novo
Your product registration confirms your right to protection under the terms and conditions of our limited warranty. Please save your receipt/email to validate your warranty.
Please also read and check the Terms and Conditions of our limited warranty below, which includes the following:
- Process Guarantee
- Warranty Period
- Parts covered under warranty
- Chargeable non-warranty work
Warranty form for Tricel Novo
Fields to fill:
FAQ – Filling the warranty form for Tricel Novo
What do you mean by product type?
The product type corresponds to the model of your Novo tank. It can be found on the metal plate under the green blower housing.
For example, on the picture opposite UK-6G-AF is the model of the tank aka the product type.
What is the WO number?
The WO number is our internal reference which is a 5 digit number that is on the delivery paperwork / on all delivery confirmations that we have emailed you.
On the image opposite, the WO number is 37901.
What is the Serial Number?
The serial number can also be found on the metal plate under the green blower housing.
On the photo opposite, the serial number is 202-1494.
If you prefer, you can also download the form, fill it in and post it back to us.
Our address is Tricel Environmental UK, A trading brand of Dewey Waters Ltd., Tricel Weston, Winterstoke Road, Weston-super-Mare, BS24 9AN, United Kingdom.
Terms and conditions of our limited warranty
Your product registration confirms your right to protection under the terms and conditions of our limited warranty. Please read and check the information below:- Process Guarantee
- Warranty Period
- Parts covered under warranty
- Chargeable non-warranty work
The process is guaranteed to meet the designed Effluent Discharge Standard for the life of the plant provided that:
- All aspects of the Tricel Novo / Novo SR installation and technical manual are adhered to.
- The unit is serviced as per manufacturer’s guidelines.
- The flows and loads do not exceed those stated on the design sheet.
- There is sufficient hardness in the water where nitrification is required.
- Grease from commercial kitchens is not present in the influent.
- Performance is measured after the process has matured.
- Biological inhibitors are not present in the influent
- The pH is 6 to 9.
Novo
The warranty period for mechanical parts in the Tricel Novo system is 36 months from date of purchase. The GRP structure of the Tricel Novo plants carry a 20-years warranty from date of purchase. The warranty gives specific additional benefits; statutory rights are unaffected.
Novo SR
The warranty period for mechanical parts in the Tricel Novo SR system is 12 months from date of purchase. The GRP structure of the Tricel Novo plants carry a 20-years warranty from date of purchase. The warranty gives specific additional benefits; statutory rights are unaffected.
Tricel (Environmental UK) shall not be liable for any labour involved in the removal or replacement of parts. Tricel (Environmental UK) shall not be liable for loss incurred because of interruption of service or for consequential damages, labour or expense due to a fault, nor shall this constitute a cause for the cancellation of the contract of purchase and sale. Specifically exempt from the warranty are limited life consumable components subject to normal wear and tear, such as air pump vanes and filters.
Tricel (Environmental UK) shall not be liable if the system has not been regularly serviced and desludged as per manufacturer’s guidelines by a competent agent with documentation detailing servicing carried out.
Service charges incurred (including parts and labour), due to unauthorised alteration, accidental damage, improper use, abuse, tampering, failure to follow installation instructions or failure to follow operating and maintenance procedures are not covered by this warranty and are not assumed by Tricel (Environmental UK). All service visits for non-warranty work are chargeable.
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